Commonly Asked Questions
Fully Managed Websites
1What is a Fully Managed Website?
A Fully Managed Website is a service we provide where we handle everything from website design, updates, maintenance, security, and more. This allows you to focus on your business while we take care of your online presence.
2What does the setup fee cover?
The setup fee covers the cost of designing and setting up your new website, including creating the first five pages, photo selection & retouching, SEO, and connecting your domain name.
3What if I want to cancel the service?
There are no contracts, so you're free to cancel anytime. Please contact our support for the cancellation process.
4What happens if I need more than five pages?
We can create additional pages for your website at a cost of $99 per page.
5What if I need to make changes to my website after it's live?
The number of changes you can make per month depends on your plan. You can make 2 changes a month for the Standard Plan, 5 for the Gold Plan, and unlimited changes for the Platinum Plan.
Managed WordPress Hosting
1What is Managed WordPress Hosting?
Managed WordPress Hosting is a service we provide that includes optimized hosting specifically for WordPress websites. We handle WordPress updates, server optimization, and security, allowing you to manage your content with peace of mind.
2What if I exceed the monthly visitor limit?
If you consistently exceed the monthly visitor limit, we may recommend you to upgrade to a higher plan to ensure optimal performance for your website.
3What is included in the automatic monthly updates?
Automatic monthly updates include updates to your WordPress core, themes, and plugins. For the Fully Managed Plan, we also provide testing, rollback, and mitigation to ensure your site remains stable and secure.
4How can I access my website files?
We provide SFTP/SSH Access, which allows you to easily manage your site files and folders.
5What is the Mailgun email configuration?
We integrate with Mailgun, a reliable email service provider, to ensure the delivery of your emails. You can send up to 2,000 emails per month with the Basic Plan or 5,000 emails per month with the Fully Managed Plan.
6What if I need support?
Our friendly and knowledgeable support team is available 7 days a week to help you with any questions or issues.
WordPress Repair Service
1What kind of WordPress issues do you handle?
We handle a wide range of WordPress issues including, but not limited to, site functionality problems, slow load times, persistent glitches, and security breaches. No matter the complexity, our experts are prepared to tackle it.
2How much does your service cost?
Our initial diagnostic service costs $95. This includes identifying the issue and providing a solution if it can be solved within a two-hour timeframe. If the problem requires more time to fix, we'll provide a detailed report and a transparent quote for the extra work required
3 How long does it take to fix a WordPress issue?
Typically, we're able to diagnose and fix issues within two hours. However, the exact timeframe depends on the nature and complexity of the problem and other information we may need to gather from the client to complete the repair. Rest assured, we will keep you informed throughout the process.
4Can you guarantee the security of my website data while you're working on it?
Absolutely. We understand the importance of data security, and we follow strict protocols to ensure your website data remains secure and confidential while we're working on it.
5What happens if you can't fix the problem within two hours?
If we can't resolve the issue within two hours, we'll provide you with a detailed diagnostic report and a transparent quote for the additional time needed to resolve the issue. We ensure to keep you updated and informed every step of the way.
6What is included in the diagnostic report?
Our diagnostic report provides a comprehensive analysis of the problem, including its root cause and the steps we plan to take to fix it. We strive to make our reports easy to understand, even for those who are not tech-savvy.
7 Is there a guarantee for your WordPress repair services?
Yes, we stand behind our work with a 100% satisfaction guarantee. If you're not happy with our services, we're committed to making it right.
8Do I need to provide you with my WordPress admin credentials?
In most cases, we'll need access to your WordPress admin panel to diagnose and fix issues. However, we ensure to maintain the highest level of data privacy and confidentiality.
9What do I do if the same issue recurs?
If the same issue recurs, please get in touch with us immediately. As part of our commitment to 100% satisfaction, we'll investigate and resolve the issue as a priority.
100% No Risk, Satisfaction Guarantee. This ensures you know exactly what you're getting and are 100% happy with our work or you won't pay us a dime.